Account Recovery Help

A thorough virus check should definitely be performed on the computer that has been used to access this account. The following guides may prove helpful:

[Guides] Our collection of How To Guides
http://forums.wow-europe.com/thread.html?topicId=7700700766&sid=1

If you still control your e-mail account, the following page is for you.
Password Retrieval
https://www.wow-europe.com/login-support/

However, if it does not work for any reason, you should contact the Account Administration department via the web-form.

Email Form
http://eu.blizzard.com/support/webform.xml


The web-Form can be simply used as follows:

Choose World of Warcraft
Account Security
Compromised
Hacked

The guide below might be helpful as well.

How to fill out a web form if your account has been compromised
http://forums.wow-europe.com/thread.html?topicId=142414281&sid=1#13

Once you have been granted access to your account, check if any characters or items appear to be missing. Should you find your character half-naked and as poor as a church mouse, contact a Game Master using the petitioning tool. Make sure to include the following information:

When was the last time you logged in before you noticed the issue on your account?
Do you suspect who accessed the account? If yes, who?
Have you checked your PC for viruses and changed the password on your account?
Please indicate the names and realms of all affected characters and name one or two major items that appear to be missing.

 

[Guide]How to create a Ticket
http://forums.wow-europe.com/thread.html?topicId=6365388082&sid=1

The use of a Blizzard Authenticator is highly recommended. You can get one from the Blizzard Store (http://eu.blizzard.com/store/details.xml?id=221003132), download the iPod/iPhone app from the iTunes store or the Java app for a standard phone (http://mobile.blizzard.com/).