Hello everyone!

As you might have noticed, we recently made extensive changes to our scam policies relating to loot disputes. This was done in an effort to provide better protection for players faced with loot agreements not being upheld, specifically in cases involving a master looter.

You can familiarize yourself with the new policy regarding “ninja looting” and the revised scam policy by looking through the following support articles:

    What is Blizzard Entertainment's stance on "ninja looting" within the World of Warcraft?
      http://eu.blizzard.com/support/article/43810

      I was scammed by another player. What can I do?
      http://eu.blizzard.com/support/article/17382


Over the last few months some people were intentionally exploiting the lack of awareness others had regarding the available loot options and the absolute power that master looters have. We have seen that you consider this to be a major concern, and have revised our policy accordingly. If a clear cut agreement between the master looter and the other raid members was written in a public chat (such as raid or general) prior to the start of the raid, we will be enforcing that agreement in the event of a scam or a loot dispute.

      Examples of clear looting rules:
          o "LF2M DPS Icecrown Citadel. All tier tokens reserved for Guild, everything else will be distributed to highest rollers"
          o "Organising VOA raid, Reins of Grand Black War Mammoth will be given to the highest roller. Not reserved"
          o "LFM Trial of the Crusader. All loot will be distributed to the highest rolling players"


Please note that although we are happy to assist you if you fall victim to a scam, it is always easier to prevent such a situation from ever occurring. Every time you join a raid group you are agreeing to the rules that are set up by the raid leader, both regarding the raid groups goals and loot distribution, and it is your responsibility to ask & confirm what they are. We recommend you to always be cautious when joining random groups with raid leaders you might not know too well. It is always better to find a leader you already trust, or try to cooperate with your guildmates and friends to organise a raid.

Nevertheless, if you do get into a situation where the master looter disregards the previous agreements that have been made between them and the group, you can report it to us by submitting an in-game ticket. We will be able to investigate the issue and take appropriate action should a scam have occurred; please note that restorations are not guaranteed and are all dealt with on a case to case basis.